Returns & Exchanges
At VIP Bags, we strive to ensure your travel gear meets your expectations, but if you are not completely satisfied, we offer a hassle-free 15-day return and exchange policy for all unused products. All items must be returned in their original packaging with tags intact to qualify for a full refund.
Initiate Request
Visit our 'My Orders' section or contact our customer support team within 15 days of delivery to log your return or exchange request.
Quality Check
Ensure the bag is unused and all original warranty cards, tags, and accessories are placed inside the original box for pickup.
Reverse Pickup
Our courier partner will arrive at your doorstep within 48 to 72 hours to collect the package at no additional cost to you.
Refund Processing
Once the product reaches our warehouse and passes the quality inspection, your refund will be credited to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing